1.a Unless otherwise agreed by the contract, the offers and prices displayed on the site are those published; however, they may be changed without notice. Orders, even if confirmed, are considered accepted subject to any price increases due to circumstances beyond our control. In this case the owner of Iridescenze will communicate any increase in price to the customer.
1.b In the event of a price increase between the date of confirmation of the order and that of the actual delivery, the Customer will be informed and can resolve the contract, giving notice in writing within 5 days.
2. Purchase method
2.a The Customer can only purchase the products in the Iridescenze website at the time of placing the order and viewable online at https://www.iridescenze.com, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be fully representative of its characteristics but may differ in color, size and accessory products in the figure.
2.b The correct receipt of the order is confirmed by Iridescenze through a reply by e-mail, sent to the email address supplied by the Customer. This confirmation message will include a ‘Customer Order Number’, to be used in any further communication with Iridescenze. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document.
2.c In case of non-acceptance of the order, Iridescenze ensures timely communication to the Customer.
3. Payment methods
3.a The payment of the Products purchased on the Site can be made by credit card or PayPal payment solution. In the event that one of these methods can not be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
3.b Payment by credit card
Iridescenze does not store the credit card details used by the user for payment of the Products. Upon confirmation of the order, the user will be redirected to the website www.paypal.it where he will authorize Paypal to proceed to the payment on request of the Iridescenze website according to the procedure established and regulated by PayPal and to the terms and conditions agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Iridescenze. Iridescenze is therefore not able to know and does not store in any way the credit card data entered on the user’s PayPal site or the data of any other payment instrument connected to that account. The Total Amount Due will be charged by PayPal to the user upon confirmation of payment. In case of termination of the purchase contract and in any other case of refund, for whatever reason, the amount of refund due to the user will be credited to the PayPal account of the same. The credit times on the payment instrument linked to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Iridescenze can not be held responsible for any delays or omissions in the crediting of the amount of the refund, to contest which the user must directly contact PayPal.
3.c Payment by PayPal payment solution
The payment for the Products purchased on the Iridescenze Website can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the www.paypal.it website where he will authorize Paypal to proceed to the payment on request of the Iridescenze website according to the procedure established and regulated by PayPal and to the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Iridescenze platform. Iridescenze is therefore not in a position to know and does not store in any way the data of the credit card connected to the user’s PayPal account or the data of any other payment instrument connected to that account. In the case of payment via PayPal, the Total Amount Due will be charged by PayPal to the user at the confirmation of payment. In case of termination of the purchase contract and in any other case of refund, for whatever reason, the amount of refund due to the user will be credited to the PayPal account of the same. The credit times on the payment instrument linked to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Iridescenze can not be held responsible for any delays or omissions in the crediting of the amount of the refund, to contest which the user must directly contact PayPal.
The commercial invoice will be available after receipt of the goods, or it will be sent in PDF format on request to the user. During the purchase process, the user will be asked to provide billing information. For the emission of the invoice, are authentic the information provided by the user that he declares and guarantees to be true, releasing Iridescenze any more extensive indemnifies in this regard.
4. Right of withdrawal
a) Pursuant to art. 47 of the Consumer Code (Legislative Decree 206/05), the consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point b. To exercise this right, the customer must send Iridescenze a notice to that effect, within 10 working days from the date of receipt of the goods. This communication must be sent by e-mail to the address firstname.lastname@example.org, or by registered letter with acknowledgment of receipt, addressed to:
Iridescenze di Lidiana Nadia Brunetti
Loc. Borgonovo 12, 06023 – Gualdo Tadino PG
– order number
– date of purchase
– article that you want to return
Once the aforementioned withdrawal notice has been received, the Iridescenze Customer Service will promptly inform the customer of the instructions on how to return the goods that must arrive to Iridescenze within 10 days from the authorization.
b) The right of withdrawal is however subject to the following conditions:
· The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, ribbons, cases, etc …);
· The purchased good must be intact, unused and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided;
· According to law, the shipping costs related to the return of the asset are charged to the customer;
· The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
· In case of damage to the goods during transport, Iridescenze will inform the customer of the event (within 5 working days of receipt of the goods in their stores), to allow him to promptly report to the carrier and obtain a refund of the value of the good (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
· Iridescenze does not respond in any way to damage or theft / loss of goods returned by uninsured shipments.
c) Without prejudice to any restoration costs for damage ascertained to the original packaging, Iridescenze will refund the customer the full amount already paid, within 14 days from the return of the goods, by issuing an Expense Voucher or with cancellation procedure of the amount charged to the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the refund (ABI Code – CAB – Current Account of the invoice).
d) The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its content), in the cases in which Iridescenze ascertains:
· Lack of external packaging and / or original internal packaging;
· The absence of integral elements of the product;
· Damage to the product due to causes other than transport.
In case of forfeiture of the right of withdrawal, Iridescenze will return the purchased good to the sender, charging the shipping costs to the same.
e) In the event of a shipping error or a defect in the delivered item, the return costs will be charged to Iridescenze. The sum paid for the purchase will be fully refunded, including any shipping costs. This refund will be made through an expense voucher, credit card or bank transfer, according to the method preferred by the Customer, in the shortest possible time and no later than 14 days from the date of communication of the withdrawal.
Any complaint must be addressed to Iridescenze by Lidiana Nadia Brunetti, Loc. Borgonovo, Gualdo Tadino 06023 PG or by email to email@example.com.